Warranty Policy

Our Quality Promise

At Pet Dawn Wellness, we’re committed to delivering high-quality, thoughtfully formulated pet supplements you can trust. Every order is backed by our Limited Warranty, designed to protect you against manufacturing defects and fulfillment errors.

Warranty Coverage

This warranty covers products that:

  • Arrive damaged, defective, or incorrect
  • Do not match the product description at the time of purchase
  • Are compromised due to manufacturing or packaging issues

Warranty Period

All warranty claims must be submitted within:

30 days from the date your order is delivered

Requests made outside this window may not be eligible for review.

What This Warranty Does Not Cover

This limited warranty does not apply to:

  • Normal wear or consumption
  • Improper storage, handling, or use outside labeled instructions
  • Products altered, tampered with, or partially consumed
  • Individual pet sensitivities, allergies, or taste preferences
  • Results that differ due to age, breed, health status, or lifestyle
  • Purchases made from unauthorized retailers or third-party platforms

Pet Dawn Wellness products are not intended to diagnose, treat, cure, or prevent disease.

How to File a Warranty Claim

To submit a claim, contact us at:

📧 support@petdawnwellness.com

Please include:

  • Order number
  • Proof of purchase
  • Description of the issue
  • Photos (if applicable)

Our team will review your request within 1–2 business days.

Approved Claim Resolution

If approved, we may offer one of the following solutions:

  • Replacement product
  • Store credit
  • Refund to the original payment method

For approved warranty claims, replacement shipping costs are covered by Pet Dawn Wellness.

Warranty Scope

This warranty applies only to products purchased directly from petdawnwellness.com and may vary by region due to local regulations.

Contact Information

Pet Dawn Wellness

HONG KONG EAST PET INTERNATIONAL LIMITED

UNIT 11, 9/F THE CLOUD

NO.111 TUNG CHAU ST, TAI KOK TSUI

HONG KONG

📧 support@petdawnwellness.com

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Warranty FAQ

What does the Pet Dawn Wellness warranty cover?

Our warranty covers manufacturing defects, damaged items, and incorrect shipments. If your product arrives in less-than-perfect condition, we’ll make it right.

How long is the warranty period?

You have 30 days from delivery to submit a warranty claim.

Are opened or used supplements covered under warranty?

Because our products are consumable supplements, opened or partially used items are generally not covered, unless there is a verified manufacturing defect or packaging issue.

What if my dog doesn’t like the taste?

Taste preference varies by dog and is not considered a defect, so it’s not covered under warranty. If you’re unsure before buying, feel free to contact our support team for guidance.

What if my dog doesn’t see results?

Individual results depend on many factors like age, diet, activity level, and overall health. Lack of expected results is not covered under warranty.

What information do I need to submit a warranty claim?

Please provide:

  • Your order number
  • Proof of purchase
  • A brief explanation of the issue
  • Photos (if applicable)

This helps us resolve claims faster.

How long does it take to process a warranty claim?

Most warranty claims are reviewed within 1–2 business days. Approved refunds or replacements are processed shortly after confirmation.

Do I need to return the product?

In most cases, returns are not required for warranty claims involving consumable supplements. If a return is needed, we’ll provide clear instructions.

Does the warranty apply to international orders?

Yes, but warranty eligibility and resolution options may vary depending on local regulations and shipping restrictions.