Terms of Service
OVERVIEW
Welcome to PET DAWN WELLNESS.
The terms “we,” “us,” and “our” refer to PET DAWN WELLNESS.
PET DAWN WELLNESS operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated pet wellness shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access or use our Services.
Please read these Terms carefully, as they include important information about your legal rights, warranty disclaimers, and limitations of liability.
By visiting, browsing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy [LINK]. If you do not agree, you may not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By using the Services, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use the Services under your supervision.
To access certain features or make a purchase, you may be required to provide personal information such as your email address, billing details, payment method, and shipping information. You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts may not be transferred, sold, or assigned to another person.
SECTION 2 — PRODUCTS
We make every effort to display product information accurately. However, colors, textures, and appearance may vary depending on your device and display settings.
We do not guarantee that product appearance or performance will meet individual expectations.
All product descriptions and availability are subject to change without notice. We reserve the right to discontinue products, limit quantities, or restrict sales by person, region, or jurisdiction at our sole discretion.
SECTION 3 — ORDERS
Placing an order constitutes an offer to purchase. PET DAWN WELLNESS reserves the right to accept or decline any order.
Orders are not confirmed until payment is received and we issue an order confirmation. Once accepted, orders may not be canceled or modified.
If an order is changed or canceled, we will attempt to notify you using the contact information provided.
All returns and exchanges are governed by our Refund Policy [LINK].
Purchases are for personal or household use only and may not be resold or exported without permission.
SECTION 4 — PRICES AND BILLING
Prices, promotions, and availability are subject to change without notice. Prices shown exclude taxes, shipping, and handling unless otherwise stated.
You agree to provide accurate billing and payment information and authorize us to charge your payment method for all purchases, including applicable taxes and fees.
Promotional terms may differ from these Terms and will govern where conflicts exist.
SECTION 5 — SHIPPING AND DELIVERY
Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control.
Title and risk of loss pass to you once the order is transferred to the carrier.
SECTION 6 — INTELLECTUAL PROPERTY
All content on the Services—including text, images, graphics, videos, logos, product names, and designs—is owned by PET DAWN WELLNESS or its licensors and protected by intellectual property laws.
You may use the Services for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or use is prohibited.
PET DAWN WELLNESS trademarks may not be used without written permission. Shopify trademarks belong to Shopify Inc.
SECTION 7 — OPTIONAL TOOLS
We may provide access to third-party tools “as is” without warranties. Use of optional tools is at your own risk and subject to third-party terms.
SECTION 8 — THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for their content, accuracy, or practices. Accessing third-party sites is at your own risk.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
PET DAWN WELLNESS is powered by Shopify. All transactions are between you and PET DAWN WELLNESS.
You agree that Shopify is not responsible for any aspect of transactions, products, or services purchased through our store and release Shopify from related claims.
SECTION 10 — PRIVACY POLICY
Your personal information is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. By using the Services, you consent to data processing as described therein.
SECTION 11 — FEEDBACK
Any feedback, reviews, or suggestions you submit may be used by PET DAWN WELLNESS without compensation, restriction, or obligation.
You confirm that you own or have rights to all feedback submitted and that it does not violate any laws or third-party rights.
SECTION 12 — ERRORS AND OMISSIONS
We reserve the right to correct errors, inaccuracies, or omissions and to cancel orders if information is inaccurate, even after submission.
SECTION 13 — PROHIBITED USES
You may not use the Services for unlawful, abusive, deceptive, or harmful activities, including but not limited to spamming, impersonation, data scraping, or introducing malicious code.
Violations may result in account termination without notice.
SECTION 14 — TERMINATION
We may suspend or terminate your access at any time. You remain responsible for all obligations incurred prior to termination.
SECTION 15 — DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available.”
We disclaim all warranties, express or implied, to the fullest extent permitted by law.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, PET DAWN WELLNESS and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless PET DAWN WELLNESS, Shopify, and their affiliates from claims arising out of your breach of these Terms or misuse of the Services.
SECTION 18 — SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain in effect.
SECTION 19 — ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and PET DAWN WELLNESS regarding use of the Services.
SECTION 20 — ASSIGNMENT
You may not assign these Terms without written consent. We may assign our rights freely.
SECTION 21 — GOVERNING LAW
These Terms are governed by the laws of the jurisdiction where PET DAWN WELLNESS is headquartered.
SECTION 22 — HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 — CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
SECTION 24 — CONTACT INFORMATION
For questions about these Terms, contact us at:
Email: support@petdawnwellness.com
Company: HONG KONG EAST PET INTERNATIONAL LIMITED
Address:
UNIT 11, 9/F THE CLOUD
NO.111 TUNG CHAU ST
TAI KOK TSUI, HONG KONG
Certificate No.: 78404153-000-07-25-7