Manufacturing defects in materials and workmanship

Malfunctions or defects that affect product performance under normal use

Missing or damaged parts during delivery (must be reported within 7 days of receipt)

Damages caused by misuse, accidents, or neglect

Normal wear and tear of the product

Products that have been altered, modified, or repaired without authorization

Any issues arising from improper storage or use outside of the product’s intended purpose

If you believe your PET DAWN WELLNESS product is defective and covered by our warranty, please follow these steps:

1. 
   Contact Us: Reach out to our customer service team at [support@petdawnwellness.com] with your order number and a description of the issue.
   
2. 
   Provide Photos: If applicable, provide clear photos of the defect or issue you are experiencing to help us assess the situation.
   
3. 
   Review & Resolution: Our customer service team will review your claim and, if eligible, offer a replacement product or refund based on your preference and product availability.