Return & Refund Policy
At Pet Dawn Wellness, your pet’s well-being—and your peace of mind—come first. If something isn’t right with your order, we’re here to help.
30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be in the same condition as when you received it
- Unused, unopened, and not consumed
- In its original packaging, with any tags or seals intact
- Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
📧 support@petdawnwellness.com
Once your return request is approved, we will provide:
- A return shipping label
- Clear instructions on how and where to send your package
📦 Return Address:
9197 Winkler Dr STE B
Houston, TX 77017
United States
Please note: Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- Damaged
- Defective
- Incorrect (wrong item received)
Contact us immediately at support@petdawnwellness.com with photos and order details.
We’ll evaluate the issue promptly and make it right.
Non-Returnable Items & Exceptions
Certain items are not eligible for return, including:
- Perishable goods (such as pet food, supplements, or consumables)
- Personal care products once opened or used
- Custom or personalized items
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
- Return the original item (if eligible)
- Place a new order once your return is approved
European Union – 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Conditions remain the same:
- Item must be unused
- In original packaging
- With proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you of the refund decision.
- Approved refunds will be issued to your original payment method
- Refunds are typically processed within 10 business days
- Please allow additional time for your bank or credit card provider to post the refund
If more than 15 business days have passed since your refund was approved, please contact us at:
📧 support@petdawnwellness.com
Questions?
We’re always happy to help—no bots, no runaround.