Shipping Policy
Order Processing Time
At Pet Dawn Wellness, we work hard to get your order packed and on its way as quickly as possible.
- Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- Orders placed on weekends or holidays will be processed the next business day.
Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Destinations
We currently ship to:
- United States (all 50 states)
- Select international destinations
If your country is not available at checkout, please contact us at
📧 support@petdawnwellness.com
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and order weight.
United States
- Standard Shipping: 3–7 business days
- Expedited Shipping (if available): 2–3 business days
Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.
International Shipping
International delivery times typically range from 7–15 business days, depending on destination and customs processing.
Please note:
- International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
- We are not responsible for delays caused by customs clearance.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear after shipment.
If your tracking hasn’t updated or looks unusual, feel free to reach out—we’re happy to help.
Shipping Carriers
We partner with trusted carriers such as:
- USPS
- UPS
- FedEx
- International courier partners (for global orders)
Carrier selection depends on destination and shipping method chosen at checkout.
Incorrect Address & Failed Deliveries
Please ensure your shipping address is complete and accurate.
- Orders returned due to incorrect or incomplete addresses may require additional shipping fees to be resent.
- Pet Dawn Wellness is not responsible for packages marked as delivered by the carrier but not received.
If you believe your package is lost or misdelivered, contact us within 7 days of the delivery date.
Damaged or Missing Packages
If your order arrives damaged, incomplete, or incorrect:
- Contact us within 48 hours of delivery
- Email support@petdawnwellness.com
- Include your order number and photos (if applicable)
We’ll make it right as quickly as possible.
Shipping Restrictions
Due to regulations, certain products may not be available for shipment to specific regions. Availability will be reflected at checkout.
Questions?
If you have any questions about shipping, delivery times, or your order status, our support team is here for you.