Delivery & returns

We process and ship orders promptly to get wellness essentials to your pet as quickly as possible.
Orders are shipped from our U.S. fulfillment center

You’ll receive a confirmation email with tracking details once your order ships

Delivery times may vary based on location and carrier conditions

If you have questions about your shipment at any time, our support team is happy to help.

📩 Email: support@petdawnwellness.com

We offer a 30-day return window, starting from the day you receive your item.

To be eligible for a return:

The item must be unused, unopened, and in the same condition as received

It must be in its original packaging, with tags if applicable

A receipt or proof of purchase is required

To request a return, please contact us first:

📩 support@petdawnwellness.com

If your return is approved:

• We’ll email you a return shipping label
  
• You’ll receive clear instructions on how and where to send your package
  

⚠️ Important: Items sent back without prior return authorization will not be accepted.

All approved returns should be sent to:

PET DAWN WELLNESS

9197 Winkler Dr, STE B

Houston, TX 77017

United States

Please inspect your order as soon as it arrives.

If your item is:

• Damaged
  
• Defective
  
• Incorrect
  

Contact us immediately at support@petdawnwellness.com.

We’ll review the issue quickly and make it right—no hassle.

For safety and hygiene reasons, certain items cannot be returned, including:

• Perishable goods (such as pet supplements once opened)
  
• Personal care items
  
• Custom or personalized products
  
• Hazardous materials, flammable liquids, or gases
  
• Sale items and gift cards
  

If you’re unsure whether your item qualifies, please reach out before starting a return.

We do not offer direct exchanges.

The fastest way to get the item you want:

1. Return the original item (if eligible)
   
2. Place a new order once your return is approved

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of delivery—no reason required.

Conditions:

• Item must be unused and in original packaging
  
• Proof of purchase is required
  

This policy applies in addition to our standard return terms.

Once we receive and inspect your return:

• You’ll be notified of approval or rejection
  
• Approved refunds are issued to your original payment method within 10 business days
  

Please note:

• Banks and credit card providers may take additional time to post the refund
  

If more than 15 business days have passed since your return was approved, contact us at:

📩 support@petdawnwellness.com